We are happy to say that all of the paperwork has been submitted for our claim, it is now completely in the hands of our insurance company. This is a very large claim, so we ask that you continue to be patient as they sort through the details. As soon as they send us the money, we will immediately refund our ticket buyers!
“I know that some of you are starting to feel like this has taken a while, but it’s only been three weeks. This is a very large claim and it’s just going to take some time. We’ve honestly moved very quickly for the size of this event. Y’all will get your money back, so don’t worry, just keep being patient. We will keep you informed of the progress every step of the way.”
-Rendy Lovelady, Executive Producer.
We will be processing refunds through Eventbrite. There is no need for you to take any action, this refund will be processed automatically to everyone who purchased a ticket through Eventbrite. When you receive your refund, you will also receive a link that will allow you purchase next year’s ticket at the Early Bird rates we were going to sell at the 2016 Festival.
If the original card used for purchase has expired or been updated, the refund will still be processed through the account used to purchase. If your credit card used for purchase has been canceled or is now expired, the bank or credit card company will normally reroute the credit amount issued to the current account or card for use. If you still have concerns about a cancelled or changed card/account, please contact your former bank/card company and inform them of the situation. They should be able to assist you with ensuring that when the funds come to them, they ultimately are given to your current account. If for some reason they are unable to assist you with forwarding the funds, then Eventbrite will notify us and we will contact you immediately to deliver your refund directly.