FAQ 2017-03-31T11:37:04+00:00

General Festival Info

What are the dates for Pepsi Gulf Coast Jam 2017?
Pepsi Gulf Coast Jam will take place September 1-3, 2017. Hope to see you there!

When will the lineup be released?
Headliners are Jason Aldean, Little Big Town and Luke Bryan!
The rest of the line-up will be announced at Pepsi SpringJam on April 28th & 29th.

Is seating available?
There isn’t any seating at the festival, so if you would like a place to sit, please bring a folding lawn chair. Chairs cannot be left overnight.

Is there a handicap section?
There is a handicap viewing area in General Admission. If you need assistance getting from the gate to the stage area, we will have personnel available with golf carts. For more information on handicap accommodations, please email ada@gulfcoastjam.com.

What time do gates open at Frank Brown Park?
Gates will be open at 2:00 PM each day, and music will begin at 2:30 PM. Early entry passes are also available and will allow you to enter at 1:30 PM.

Are ATM’s available?
Yes, ATM stations will be available throughout the park.

What items are prohibited?
Coolers – Blankets – Lounge Chairs – Beach Umbrellas – Camelbaks – Tents – Flags – Outside Food & Beverages – Professional Video Cameras – Professional Cameras – Professional Audio Recording Devices – Pets – Tailgating in Parking Lots – Instruments – Drugs & Paraphernalia – Knives – Weapons – Chains – Chain Wallets – Fireworks – Explosives – Selfie Sticks

Where is Lost and Found?
Lost and Found is located next to the main gate at Frank Brown Park.


Ticketing

I got my ticket – now how do I receive my wristband?
Tickets can be exchanged for wristbands at the festival gate. There will also be a wristband exchange in the days prior to the festival (more details to come). For more information on wristbands, see our Entry page.

Who do I contact if I have a question about my ticket purchase?
Call 888-810-2063 or email Support@eventbrite.com.
If you have a question about the festival itself, email info@gulfcoastjam.com. NO REFUNDS ON FESTIVAL TICKETS.

What happens if my wristband comes off?
Your wristband will not come off unless you take it off. It is a cloth material with a locking mechanism that ensures it will stay on your wrist until you cut it off. If you happen to remove your wristband, you will need to purchase a new ticket in order to be given a new wristband.

What is the re-entry policy?
As long as you are wearing your wristband, you can come and go as you please!

Do you have single day tickets?
No, single day tickets are not available for Pepsi Gulf Coast Jam.

Do you offer military discounts?
Yes, the Military discount extends to active or inactive Military and their immediate family only. You must escort your family and present a Military ID and valid ID for each family member upon entry.  Military Tickets will grant you access to the festival grounds at Frank Brown Park and free shuttle access for all three days of the festival. Military Ticket prices will never increase. Military tickets can be purchased online or at one of our Military Ticket Locations, which can be viewed here.

Are children free?
Yes, children 6 years old and under are free.

What time does Will Call open?
Will Call will open at Frank Brown Park at 9 am each day of the festival.

What is an Early Entry Pass?
Our seating is on first-come-first-serve.  The gates open to all ticket holders at 2pm.  An Early Entry Pass allows the ticket holder to enter at 1:30pm to claim a spot within their ticket section.  You may bring a maximum of 2 chairs per early entry pass into the festival.  An Early Entry Pass is NOT AN ADMISSION TICKET.  YOU MUST PURCHASE AN ADMISSION TICKET IN ADDITION TO YOUR EARLY ENTRY PASS. (Admission Tickets include 3-Day GA, 3-Day VIP, 3-Day Golden Circle, 3-Day Side Stage, and 3-Day Skybox Tables)


Transportation

How do I get to and from Frank Brown Park?
As long as you have a ticket to the festival, you can enjoy our free shuttle system.

How do I get front of line access to the shuttles at the end of the day?
You will get front of line access if you have purchased a VIP Pit Experience, VIP Golden Circle, VIP Side Stage, or a Skybox ticket.

Where do shuttles stop?
Shuttles take festival-goers from specified lodging partner locations to Frank Brown Park and back.

How much does parking cost?
If you choose not to utilize our convenient shuttle system, parking at Frank Brown Park cost $20/day or $50 for all three days. Parking passes can be purchased at the parking lot when you arrive at the festival. Free parking is also available at Pier Park Mall and Pier Park North.

Where do I park at Frank Brown Park?
If you are a festival-goer, a vendor, or a partner, park at Gate 1. No patrons can enter in Gate 2 (this gate is staff only).


New Bag Policy

Why did Pepsi Gulf Coast Jam adopt this new policy?
Pepsi Gulf Coast Jam reviews its public safety and festival security policies every year looking for ways to improve them. Pepsi Gulf Coast Jam strongly believes that the clear bag policy will enhance public safety and make festival access more efficient. This proactive measure will enhance safety inside and outside the festival and speed the security screening process for our patrons. The public deserves to be in a safe, secure environment. We constantly look for ways to enhance festival safety, and clear bags are part of best practices endorsed by security experts.

The clear bag policy has been adopted by the NFL, SEC and by many other venues that host entertainment events including college football games. Many other “Power 5” schools are also implementing a clear bag policy during the 2016 season. This new policy is certified by the Department of Homeland Security.

We thank you for your understanding and support.

How will this new policy effect screening time and entry into the festival?
The clear bag policy should enable us to move patrons through our security check points much faster. A standard size clear bag eliminates the need for bag templates that measure bag sizes. It is our belief that this new policy will make the festival security screening process more effective and efficient for our patrons.

How many clear bags can patrons bring into the festival?
Each patron is allowed one large clear bag such as a one-gallon Ziploc style bag or clear plastic, vinyl or PVC bag that does not exceed 12″ by 6″ by 12″, plus a small clutch purse.

Can patrons carry cameras, binoculars, smart phones or tablets separately from what they put in a clear bag?
Yes. All of these items can be carried into the festival so long as they are not in a bag or case. For example, while binoculars and cameras are allowed, the binocular case or camera case is not allowed.

Can chairs be carried into the festival?
Yes.  They will be asked to be removed from their bag to be searched.

Can I bring a blanket into the festival to sit on?
Yes. But, we ask that patrons bringing blankets into the festival toss them over a shoulder or arm to allow for easy screening when entering the festival.

What happens if I show up at the gate with a bag that is not permitted?
You will be denied entry.

If I have items I need to bring into the festival for medical reasons and they don’t fit in the clear bag, what do I do?
We fully understand that exceptions need to be provided for in the policy for medically necessary items. To that, and to ensure proper inspection by security personnel, those patrons with medically necessary items will be directed to a designated area to allow for specialized screening and entrance into the festival.

Are purses prohibited?
No. The policy states that a small clutch purse, with or without a handle or strap, is permitted along with either the 12″ by 6″ by 12″ clear tote bag or the one-gallon freezer bag. This should enable our patrons to bring the same items into the festival they have in previous years. While we strongly encourage patrons not to bring any bags, we believe we have created a policy that appropriately balances the needs of our patrons with our obligation to provide for their safety.

Do I need to fit everything I’m carrying into a permissible clear bag?
No. We are only limiting the type of bags that can be carried into the festival, not the items you normally bring to the show. For example, patrons can continue to carry items in their pockets such as keys, makeup, feminine products, comb, phone, wallet, credit cards, etc. You may also carry a blanket over your arms, or items like binoculars and camera around your neck or in your hands. You cannot, however, bring into the festival a binocular case or large camera case.

Can I bring a diaper bag into the festival?
The answer to this question is one in which our safety and security team evaluated every option they could think of. They fully understood that not allowing a diaper bag into the festival would be a challenge for many of our patrons, including those with young children. To that, we are very sorry for any inconvenience that not allowing a diaper bag into the festival may cause.

For the venues that previously adopted a clear bag policy, they tell us their patrons with young children have been able to make a few adjustments to accommodate what they need.  By doing so, we hope to minimize disruption to parents and others with young children.

While we will continue to work hard to find acceptable alternatives, the global security threats we face every day make this new policy a safety imperative. To that, we respectfully ask that diapers be carried in an approved clear bag.


Accommodations

Where should I stay while in PCB?
We have numerous lodging partners that offer great deals in some of Panama City Beach’s best resorts! Find out more information here.

What is the best way to get to Panama City Beach?
Panama City Beach, FL is easily accessible by car, plane, and bus. See our Travel page for more information.


Miscellaneous

How can I volunteer?
As the event gets closer, we will be working with organizations to line up groups of volunteers for the event. If you have a non-profit group interested in volunteering, please email jobs@gulfcoastjam.com.

Can my band play?
No, we are not accepting additions to the lineup at this time.

Do you offer Meet and Greet passes?
No, you cannot purchase Meet and Greet passes for our festival. However, check out our social media sites because we often offer chances to win them!