FAQ2018-08-21T16:25:44+00:00

FAQ – QUICK LINKS

GENERAL FESTIVAL INFO    |    TICKETING    |   TRANSPORTATION    |   BAG POLICY    |   ACCOMMODATIONS    |    MISCELLANEOUS

GENERAL FESTIVAL INFORMATION

What are the dates for Pepsi Gulf Coast Jam 2018?

Pepsi Gulf Coast Jam will take place from August 31st – September 2, 2018. Hope to see you there!

When will the lineup be released?

The lineup is coming soon. Follow us on Facebook, Twitter, & Instagram for the latest up-to-date information!

Is seating available?

There isn’t any seating at the festival, so if you would like a place to sit, please bring a folding lawn chair or a fold-out chair (*Pictured). Chairs cannot be left overnight.

**Chairs are NOT permitted within the VIP Side Stage & VIP Golden Circle areas. However, with both the VIP Side Stage & the VIP Golden Circle passes, you have access to the VIP Pit, where you may place your chairs to relax.

Is there a handicap section?

There is a handicap viewing area in General Admission. If you need assistance getting from the gate to the stage area, we will have personnel available with golf carts. For more information on handicap accommodations, please email ada@gulfcoastjam.com.

What time do gates open at Frank Brown Park?

Gates will be open at 2:00 PM each day, and music will begin at 2:30 PM. Early entry passes are also available and will allow you to enter at 1:30 PM.

Are ATM’s available?

Yes, ATM stations will be available throughout the park.

Items OK to bring with you:

Chairs (types of chairs: Foldable beach chairs & canvas chairs.) – A One-Gallon Clear Bag One Small Clutch PurseHats – Blankets – Sun BlockLightersCell PhonesSunglassesDancing ShoesCigarettesSmall Beach TowelsFanny PacksCameras (Without Removable Lens) – Empty Drink Bottles Personal UmbrellasCollapsible Wagons Youth Strollers

Items to leave at home:

Coolers BackpacksLarge Bags/PursesLounge Chairs – Beach UmbrellasCamelbaksTentsFlagsOutside Food & BeveragesProfessional Video CamerasProfessional Cameras  (removable lens)– Professional Audio Recording DevicesSports action cameras (GoPro) – No Inflatable ItemsPetsTailgating in Parking LotsInstrumentsDrugs & ParaphernaliaKnivesWeaponsChainsChain WalletsFireworksExplosivesSelfie Sticks

Where is Lost and Found?

Lost and Found is located at Will Call.

Where can I find the artists performance times?

Performance times are available exclusively on our Mobile App.

TICKETING

I got my ticket – now how do I receive my wristband?

Tickets will be exchanged for wristbands at the festival gate. There will also be a wristband exchange on August 30th from 12pm to 11pm & August 31st from 9am to 1pm.. For more information on wristbands, see our Entry page.

Early Wristband Exchange in Panama City Beach, FL –

Early Wristband Exchange will be at Dave & Buster’s in Panama City Beach on August 30th 12pm-11pm and August 31st 9am-1pm.
When exchanging your wristband, you must be present. You may not exchange more than one ticket per-person. No exceptions will be made. The wristband will be physically placed on your wrist at the time of exchange and must remain on your wrist for the remainder of the show.

WRISTBANDS ARE NOT TO BE REMOVED. If a wristband is removed prior to the end of the festival, that individual will not be allowed re-entry. Wristbands must stay on the person at all times during the entirety of the festival weekend. No entry will be given to someone with a wristband that has been cut or tampered with. Wristbands are non-transferrable.

Who do I contact if I have a question about my ticket purchase?

Call 888-810-2063 or email Support@eventbrite.com.
If you have a question about the festival itself, email info@gulfcoastjam.com. NO REFUNDS ON FESTIVAL TICKETS.

What happens if my wristband comes off?

Your wristband will not come off unless you take it off. It is a cloth material with a locking mechanism that ensures it will stay on your wrist until you cut it off. If you happen to remove your wristband, you will need to purchase a new ticket in order to be given a new wristband.

What is the re-entry policy?

As long as you are wearing your wristband, you can come and go as you please! (Any wristbands that are tampered with and/or cut will be refused entry at the gate.)

Do you have single day tickets?

No, single day tickets are not available for Pepsi Gulf Coast Jam.

Do you offer military discounts?

Yes, the Military discount extends to active or inactive Military and their immediate family only. You must escort your family and present a Military ID and valid ID for each family member upon entry.  Military Tickets will grant you access to the festival grounds at Frank Brown Park and free shuttle access for all three days of the festival. Military Ticket prices will never increase. Military tickets can be purchased online or at one of our Military Ticket Locations, which can be viewed here.

Are children free?

Yes, children 6 years old and under are free.

What time does Will Call open?

Will Call will open at Frank Brown Park at 9 am on Thursday, Friday, Saturday, and Sunday.

What is an Early Entry Pass?

Our seating is on first-come-first-serve.  The gates open to all ticket holders at 2pm.  An Early Entry Pass allows the ticket holder to enter at 1:30pm to claim a spot within their ticket section.  You may bring a maximum of 2 chairs per early entry pass into the festival.  An Early Entry Pass is NOT AN ADMISSION TICKET.  YOU MUST PURCHASE AN ADMISSION TICKET IN ADDITION TO YOUR EARLY ENTRY PASS. (Admission Tickets include 3-Day GA, 3-Day VIP, 3-Day Golden Circle, 3-Day Side Stage, and 3-Day Skybox Tables)

TRANSPORTATION

How do I get to and from Frank Brown Park?

As long as you have a ticket to the festival, you can enjoy our free shuttle system.

How do I get front of line access to the shuttles at the end of the day?

You will get front of line access if you have purchased a VIP Pit, VIP Golden Circle, VIP Side Stage, or a Skybox ticket.

Where do shuttles stop?

Shuttles take festival-goers from specified lodging partner locations to Frank Brown Park and back. More information about Shuttle Stops will come as we get closer to the time of the festival.

How much does parking cost?

If you choose not to utilize our convenient shuttle system, parking at Frank Brown Park cost $20/day or $50 for all three days. Parking passes may be purchased at the parking lot when you arrive at the festival and for the first time, they will be on sale at the Early Wristband Exchange! Free parking is also available at Pier Park.

Where do I park at Frank Brown Park?

If you are a festival-goer, a vendor, or a partner, park at Gate 1. No patrons can enter in Gate 2 (this gate is staff only).

BAG POLICY

Why did Pepsi Gulf Coast Jam adopt this new policy?

Pepsi Gulf Coast Jam reviews it’s public safety and festival security policies every year looking for ways to improve them. Pepsi Gulf Coast Jam strongly believes that the clear bag policy will enhance public safety and make festival access more efficient. This proactive measure will enhance safety inside and outside the festival and speed the security screening process for our patrons. The public deserves to be in a safe, secure environment. We constantly look for ways to enhance festival safety, and clear bags are part of best practices endorsed by security experts.

The clear bag policy has been adopted by the NFL, SEC and by many other venues that host entertainment events including college football games. Many other “Power 5” schools are also implementing a clear bag policy during the 2016 season. This policy is certified by the Department of Homeland Security.

We thank you for your understanding and support.

How will this policy effect screening time and entry into the festival?

The clear bag policy should enable us to move patrons through our security checkpoints much faster. A standard size clear bag eliminates the need for bag templates that measure bag sizes. It is our belief that this new policy will make the festival security screening process more effective and efficient for our patrons.

How many clear bags can patrons bring into the festival?

Each patron is allowed one large clear bag such as a one-gallon Ziploc style bag or clear plastic, vinyl or PVC bag that does not exceed 12″ by 6″ by 12″, plus a small clutch purse or fanny-pack.

Can patrons carry cameras, binoculars, smartphones or tablets separately from what they put in a clear bag?

Yes. All of these items can be carried into the festival so long as they are not in a bag or case. For example, while binoculars and cameras are allowed, the binocular case or camera case is not allowed.

Can chairs be carried into the festival?

Yes.  They will be asked to be removed from their bag to be searched.

Can I bring a blanket into the festival to sit on?

Yes. But, we ask that patrons bringing blankets into the festival toss them over a shoulder or arm to allow for easy screening when entering the festival.

What happens if I show up at the gate with a bag that is not permitted?

You will be denied entry.

If I have items I need to bring into the festival for medical reasons and they don’t fit in the clear bag, what do I do?

We fully understand that exceptions need to be provided for in the policy for medically necessary items. To that, and to ensure proper inspection by security personnel, those patrons with medically necessary items will be directed to a designated area to allow for specialized screening and entrance into the festival.

Are purses prohibited?

No. The policy states that a small clutch purse, with or without a handle or strap, or a fanny-pack is permitted along with either the 12″ by 6″ by 12″ clear tote bag or the one-gallon freezer bag. This should enable our patrons to bring the same items to the festival they have in previous years. While we strongly encourage patrons not to bring any bags, we believe we have created a policy that appropriately balances the needs of our patrons with our obligation to provide for their safety.

Do I need to fit everything I’m carrying into a permissible clear bag?

No. We are only limiting the type of bags that can be carried into the festival, not the items you normally bring to the show. For example, patrons can continue to carry items in their pockets such as keys, makeup, feminine products, comb, phone, wallet, credit cards, etc. You may also carry a blanket over your arms, or items like binoculars and camera around your neck or in your hands. You cannot, however, bring into the festival a binocular case or large camera case.

Can I bring a diaper bag into the festival?

The answer to this question is one in which our safety and security team evaluated every option they could think of. They fully understood that not allowing a diaper bag into the festival would be a challenge for many of our patrons, including those with young children. To that, we are very sorry for any inconvenience that not allowing a diaper bag into the festival may cause.

For the venues that previously adopted a clear bag policy, they tell us their patrons with young children have been able to make a few adjustments to accommodate what they need.  By doing so, we hope to minimize disruption to parents and others with young children.

While we will continue to work hard to find acceptable alternatives, the global security threats we face every day make this new policy a safety imperative. To that, we respectfully ask that diapers be carried in an approved clear bag.

ACCOMMODATIONS

Where should I stay while in PCB?

We partner with resorts, condos, and hotels in beautiful Panama City Beach, FL, to bring our Jammers the best possible ‘complete’ experience while attending Pepsi Gulf Coast Jam on Labor Day Weekend!

What is the best way to get to Panama City Beach?

Panama City Beach, FL is easily accessible by car, plane, and bus. See our Travel page for more information.

MISCELLANEOUS

How can I volunteer?

As the event gets closer, we will be working with organizations to line up groups of volunteers for the event. If you have a non-profit group interested in volunteering, please email jobs@gulfcoastjam.com.

Can my band play?

No, we are not accepting additions to the lineup at this time.

Do you offer Meet & Greet passes?

No, you cannot purchase Meet and Greet passes for our festival. However, check out our social media sites and download our Mobile App. because we often offer chances to win them!